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Terms of use

- The purpose of this document is to list the terms and conditions governing the use of the www.exas.gr website, which is the internet site of the Exas Travel and Shipping Agency, (henceforth “the website”).

- Use of the website requires complete and unconditional acceptance of the terms mentioned which apply to all the contents herein.

Provision of information and news
- Exas Travel and Shipping Agency makes every possible effort to ensure that information and all contents of the website is correct, accurate, complete, sufficient, clear, available and timely but can not guarantee and is not liable for achieving the existence of this data.

- Under no circumstances, including negligence is Exas Travel and Shipping Agency liable for any kind of damage caused to the user/visitor of the website directly or indirectly by using the website.

- Information and other data made available to users/visitors through the website, to the degree that they do not pertain to Exas Travel and Shipping Agency directly, are gathered from sources accessible to the public and are provided to the users/visitors of the website exclusively for informative reasons.

- Information and other data may include general descriptions regarding the technical capabilities of individual products or services which may not be available in some cases (e.g. due to product changes). Therefore, description and characteristics of a product or service shall be mutually agreed in each case at the time of purchase.

- The user/visitor is exclusively responsible for using, evaluating, appreciating and utilizing individual information provided. The user/visitor is exclusively liable for any business or other decision making on the basis of this information and Exas Travel and Shipping Agency is not obligated to cover or restitute any damage or contradiction resulting from the information provided through the website.

- The user/visitor is responsible for accessing the website services and this access may require payment of fees to third parties (e.g. internet service providers, internet time charge). The user/visitor is exclusively responsible for paying the relevant fees. Also, the user/visitor is exclusively responsible for outfitting his/her personal equipment with the necessary technological equipment that will allow access to the website services.

Links to third party webpages and websites
- The website may provide users/visitors with the ability to connect to third party webpages and websites through special links (links, hyperlinks, banners) the contents of which are the exclusive responsibility of these entities.

- Exas Travel and Shipping Agency does not guarantee their availability and does not approve nor is liable for their contents, correctness, legality, completeness, timeliness and accuracy of information nor for the quality and attributes of products or services made available by these entities through the webpages or websites above.

- Exas Travel and Shipping Agency is under no circumstances liable for the users/visitors communication with third party providers of products or services which may be advertised in the website nor for any possible commercial transaction that may result from the relationship between them.

Intellectual property rights – Trademarks
- The website contents (information material in any form, data, graphics, trademarks, names, logos, etc.) are the intellectual property of Exas Travel and Shipping Agency or its right-holders, which falls under the protection of Greek and EU legal provisions.

- Any form of republication, transmission, transfer, reproduction, distribution, presentation, connection, downloading or exploitation in any other form, of the contents of this website for commercial or other purposes in part or in whole in any manner or means without prior written permission by Exas Travel and Shipping Agency is prohibited. Excluded is the case of saving a single copy of part of the contents in a simple PC for private use and not for public or commercial use, without deleting their origin from the website www.kostax.eu and without infringing on intellectual and industrial property rights in any manner.

Website operation
- Internet is not a safe environment and Exas Travel and Shipping Agency does not guarantee that all website operations are continuous or free of any errors or viruses and is not liable for any loss of data or other damage to the user/visitor or third parties which is caused through the use / copy / download or corruption or virus infection or other non allowed interventions by third parties to the files and information made available through the website. The user/visitor is exclusively responsible for protecting his/her system from viruses.

Amendment of terms of use
- Exas Travel and Shipping Agency retains the right to at any time amend the terms of use herein and the contents of the website and users/visitors must check each time for possible changes. If they continue to use the website it will be assumed that they have accepted these amendments.

Applicable law and other terms
- The aforementioned terms and conditions for use of www.exas.gr and any amendment thereof are governed by Greek law, the laws of the European Union and relevant international conventions. Any modification of the www.exas.gr terms and conditions that has not been stated in writing and has not been incorporated in this document shall not be taken into consideration. The competent Courts of Kos, Greece shall resolve any difference that may arise from the interpretation or application herein.

Cookies Policy

Cookies are small, simple text files that are used by all modern internet sites in order to facilitate your browsing and to provide the site with data about your visit.

Our site www.exas.gr uses only the simplest form of cookies that facilitate the functionality of the site, making your browsing experience more pleasant. Non-personal data is retrieved with the sole purpose of evolving and improving your site browsing experience. By entering www.exas.gr you accept our cookies policy. If you disagree you can turn off cookies from your internet browser.

Cancellation Policy for Domestic Trips

Here you can find boat tickets cancellation policy. Feel free to contact us if you need any additional information regarding ferry tickets cancellation policy.

All transactions made through our site are governed and protected by international and European law that regulates issues relating to electronic commerce (Directive 2000/31/EC) and by the Greek Law (Law 2251/1994 on Consumer Protection, as amended and currently in force). You have the right to withdraw without justification within 14 days for services not provided by the application of the following boat tickets cancellation policy.

HIGH SEASON: 10/06 - 11/09

7 days prior to departure:
Tickets are canceled without charge or can be converted to open date tickets or for another departure date.
From 7 days and up to 4 hours prior to departure:
A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
4 hours prior and up to the departure:
50% cancellation fees must be paid.
After departure:
Tickets cannot be canceled or converted to open date tickets or to travel another date.

LOW SEASON: All other dates except those mentioned in HIGH SEASON

3 days prior to departure:
Tickets are canceled without charge or can be converted to open date tickets.
From 3 days and up to 1 hour prior to departure:
A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
1 hour prior and up to the departure:
50% cancellation fees must be paid.
After departure:
Tickets cannot be canceled or converted to open date tickets or to travel another date.

OPEN DATE TICKETS

Open date tickets are canceled without charge when they have been originally issued as open date. If they have been converted to open date, a 50% cancellation fee applies.

LOSS OF TICKET(S)

When a ticket is lost, a new ticket must be bought. Passengers must declare in writing the ticket(s) loss, indicating the departure date, the itinerary and the number of the lost ticket as well as the number of the new ticket bought. The declaration and a photocopy of the new ticket bought, must be sent to:
Exas Travel and Shiping Services
Main office:
10, Vas.Georgiou Str.
85300 Kos - Greece

If the lost ticket has not been used within 1 month after the departure date, the company shall grant a ticket, for exactly the same value, free of charge.

The number of the ticket lost as well as other details can be traced through company's central offices (tel. +30 22420 29900).