Cancellation Policy


Here you can find boat tickets cancellation policy. Feel free to contact us if you need any additional information regarding boat tickets cancellation policy.

All transactions made ​​through our site are governed and protected by international and European law that regulates issues relating to electronic commerce (Directive 2000/31/EC) and by the Greek Law (Law 2251/1994 on Consumer Protection, as amended and currently in force). You have the right to withdraw without justification within 14 days for services not provided by the application of the following boat tickets cancellation policy.

HIGH SEASON: 10/06 - 11/09

  • 7 days prior to departure:

    Tickets are canceled without charge or can be converted to open date tickets or for another departure date.

  • From 7 days and up to 4 hours prior to departure:

    A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.

  • 4 hours prior and up to the departure:

    50% cancellation fees must be paid.

  • After departure:

    Tickets cannot be canceled or converted to open date tickets or to travel another date.

LOW SEASON: All other dates except those mentioned in HIGH SEASON

  • 3 days prior to departure:

    Tickets are canceled without charge or can be converted to open date tickets.

  • From 3 days and up to 1 hour prior to departure:

    A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.

  • 1 hour prior and up to the departure:

    50% cancellation fees must be paid.

  • After departure:

    Tickets cannot be canceled or converted to open date tickets or to travel another date.

OPEN DATE TICKETS

Open date tickets are canceled without charge when they have been originally issued as open date. If they have been converted to open date, a 50% cancellation fee applies.

LOSS OF TICKET(S)

When a ticket is lost, a new ticket must be bought. Passengers must declare in writing the ticket(s) loss, indicating the departure date, the itinerary and the number of the lost ticket as well as the number of the new ticket bought. The declaration and a photocopy of the new ticket bought, must be sent to:

Exas Travel and Shiping Services
Main office:
6, Riga Fereou Str.
85300 Kos - Greece

or can be sent by fax to Customer Services Dept. +30 22420 24864

If the lost ticket has not been used within 1 month after the departure date, the company shall grant a ticket, for exactly the same value, free of charge.

The number of the ticket lost as well as other details can be traced through company's central offices (tel. +30 22420 29900).


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Exas Travel & Shipping Agency

Where to find us

  • Main Office:
    11, Riga Fereou Str.
    2nd Floor
    853 00 Kos

  • +30 22420 28545

  • +30 22420 28542

  • Agency:
    6, Riga Fereou Str.
    853 00 Kos

  • +30 22420 29900

  • +30 22420 24864

  • Port Office:
    Kos Main Port
    853 00 Kos

  • +30 22420 49470

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exas shipping services

TYRINOPOULOS SPYRIDON EMMANOUIL

Shipping and Tourism Office

MH.T.E. 0005 256548415 21510

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